***Free local pickup is not offered for online purchase. So sorry for any inconvenience.
***Please note that any personalized items are ineligible for return or exchange.
Final Sale and Clearance :
- All Sale Items or clearance items are Final. No Returns/Exchanges on Sale Items or clearance.
- The term "Final Sale" means an item can not be returned or exchanged.
- Please note due to sanitary reasons, the following items will not be available for exchange/return: swimwear, intimates, undergarments, bras, bandeaus, and hair accessories (including hats and beanies). There will be no exceptions on these items.
Defects or Damaged Items:
- Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: firstname.lastname@example.org
- All defects and issues must be notified via email within that 3 day window, and must include order number and images of the issue.
- Any item defects found after 3 days of receiving the shipment will be ineligible for exchange/refund.
We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.
- Returns will be issued refunds in the form of a 104 digital Gift Card. Gift card credits must be used within 14 days of credit amount being sent to you on the 104 Clothing Website. (THESE CREDITS ARE NOT VALID INSTORE OR IN THE VIP FACEBOOK GROUP!)
- Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or used, with all tags attached and all packing slips included with the return.
- Please allow up to 5-7 business days to process your return once we receive it. If it has been longer than the 7 day period, email us at: email@example.com
- Returns must be received within 10 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. The 10 days starts from the day the order was received by the customer. Returns older than 10 days will be rejected, and you will be contacted to have them shipped back to you at your expense.
- Please note that shipping and handling charges are not refundable. Return shipping costs are not reimbursed by 104 Clothing and Boutique, unless we sent damaged or incorrect merchandise.
- Exchanges are only for the same item in different size or color. Due to our limited quantities per unique style we can't guarantee an exchange will be possible.
- Exchanges must be made within 7 days of the original purchase date.
- The item you return must meet all of the return guidelines listed above.
- Please contact customer service at firstname.lastname@example.org to notify of the issue/exchange needed. Please provide the order # for faster service and add Exchange in the subject line.
- Ship your return item back. Once we receive the return item (please allow 5-7 business days for processing), we will ship out your new item. Please keep in mind that we need to have the item back in our hands within 7 days of when the item was delivered. Day 1 being delivery date, day 7 when it arrives back to the warehouse. Shipping cost of $5 will be charged at the time that we ship the new product out to you.
- If we are currently sold out of the size desired, we we will be unable to process an exchange so please refer to the return instructions above.
Shipping back your return/exchange:
We do not provide free return shipping.
If possible use the original package to ship back items. Shoes must be in original box for any return or exchange to take place. If shoebox is damaged or missing, it will be ineligible for return/exchange.
Feel free to ship your orders back with the carrier of your choice - shipping with tracking information is recommended.
Include the original packing slip or your name and email address (one used to place order) in the return/exchange.
Please send your returns to:
ATTN: 104 CLOTHING RETURN/EXCHANGE
7868 US HIGHWAY 70 WEST BUSINESS
CLAYTON, NC 27520
If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us how much you love 104, please contact our warehouse immediately at email@example.com.
Our support team will be available to answer emails Monday-Friday 8am-5pm EST. Please allow up to 24hours for a response. Be sure to include your order number if you have questions regarding your online purchase.